Shipping policy

Shipping Policy

Last updated: September 18, 2026

Thank you for shopping with ToyLume. We are committed to providing a clear, reliable, and transparent shipping experience.

Please review this Shipping Policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days do not include weekends or public holidays.

Processing times may be extended during periods of high demand, promotional events, holidays, payment verification, or other exceptional circumstances.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Delivery times depend on the destination, shipping method, carrier, product availability, and fulfillment location.

Typical estimated delivery times are:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 7–18 business days
Other International Destinations: 10–25 business days

These timeframes are estimates and are not guaranteed.

When an estimated delivery timeframe is displayed during checkout, that estimate should be considered the most relevant for your specific order.

Shipping Costs

Shipping costs, when applicable, are calculated and displayed during checkout before payment is completed.

ToyLume may occasionally offer free shipping for qualifying orders, products, destinations, or promotional campaigns.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order information carefully.

If you notice an error, contact us as soon as possible at:

support@toylume.com

Order Tracking

Once your order has shipped, you may receive an email containing your tracking number and tracking information.

Please allow up to 48 hours after shipment for tracking information to become active or update in the carrier's system.

Carrier tracking updates may occasionally experience delays.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully verify your:

Full name
Street address
Apartment or unit number, when applicable
City
State or province
ZIP or postal code
Country
Contact information

If you notice an error after placing your order, contact us immediately at support@toylume.com.

We will make reasonable efforts to update your information before fulfillment, but we cannot guarantee that changes can be made after an order has been processed or shipped.

Shipping Delays

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances including:

Carrier delays
Customs processing
Severe weather
Transportation disruptions
Public holidays
High shipping volumes
Incorrect or incomplete addresses
International shipping procedures
Other circumstances outside our reasonable control

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us so we can review the available tracking information and assist you.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

Around your delivery location
With household members
With neighbors
With your building reception or management, if applicable
Directly with the shipping carrier

If you are still unable to locate the package, contact us at support@toylume.com.

We will review the order and available tracking information and, when appropriate, assist with an investigation with the shipping carrier.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your product arrives damaged, defective, incomplete, or you receive an incorrect product, contact us promptly.

Please provide:

Your order number
A description of the issue
Photos or videos showing the problem, when applicable
Photos of the packaging when relevant

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Packages Returned to Sender

Packages may be returned to us or our fulfillment provider because of:

Incorrect or incomplete shipping information
Failed delivery attempts
Refusal of delivery
Failure to collect the package
Carrier-related issues

If your package is returned to sender, contact us at support@toylume.com so we can review the available options.

Where permitted by applicable law, additional shipping charges may apply if reshipment is required because incorrect or incomplete shipping information was provided by the customer.

International Shipping

ToyLume may ship to selected countries and regions.

Shipping availability depends on the destination, product, fulfillment location, carrier availability, and applicable shipping restrictions.

Available shipping options will be displayed during checkout.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges may be the customer's responsibility.

Customs procedures may also result in additional delivery time.

ToyLume does not control customs authorities and cannot guarantee the amount of duties, taxes, or fees that may apply.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@toylume.com.

We will make reasonable efforts to accommodate cancellation requests before fulfillment.

However, we cannot guarantee cancellation after an order has been processed or shipped.

If your order can no longer be canceled, you may request a return after receiving it in accordance with our Return & Refund Policy.

Payment and Fraud Verification

Some orders may require additional payment or fraud-prevention verification before fulfillment.

This may temporarily extend the processing time.

Where permitted by applicable law, ToyLume reserves the right to review, hold, or cancel orders when reasonably necessary to prevent fraudulent or unauthorized transactions.

If an order is canceled after payment has been collected, the applicable refund will be issued to the original payment method.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our carriers, fulfillment procedures, shipping methods, business practices, or applicable requirements.

The latest version will always be available on this page.