Terms of service

Terms of Service

Last updated: September 18, 2026

Overview

Welcome to ToyLume.

The terms "we", "us", and "our" refer to ToyLume. ToyLume operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service describe your rights and responsibilities when accessing our website, purchasing products, or otherwise using our Services.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use the Services.

Section 1 — Online Store Terms

By using our Services, you represent that you are at least the age of majority in your jurisdiction of residence or otherwise legally permitted to use the Services.

You may not use our products or Services for any illegal or unauthorized purpose.

You must not transmit viruses, malware, malicious code, or other harmful technologies through the Services.

Section 2 — Account Information

You agree to provide current, complete, and accurate information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

Please contact us immediately if you believe your account has been accessed without authorization.

Section 3 — Products and Services

We make reasonable efforts to display and describe our products accurately.

However, colors, dimensions, packaging, and product appearance may vary slightly depending on your device, manufacturing variations, or other factors.

Product descriptions, prices, specifications, and availability may be updated without prior notice.

We reserve the right to discontinue products or limit quantities where permitted by applicable law.

Section 4 — Product Safety

ToyLume offers toys, children's products, gifts, and related merchandise.

Customers are responsible for reviewing applicable product descriptions, age recommendations, warnings, instructions, and safety information before allowing a child to use a product.

Adult supervision should be provided where recommended or appropriate.

Products should only be used for their intended purpose and in accordance with the manufacturer's instructions and applicable safety warnings.

Section 5 — Orders

Submitting an order constitutes an offer to purchase the selected products.

We reserve the right to accept, reject, modify, or cancel an order where permitted by applicable law, including in cases involving:

Product unavailability
Incorrect pricing or product information
Payment authorization problems
Suspected fraud or unauthorized transactions
Shipping restrictions
Other legitimate operational or security reasons

Your order is considered accepted after payment has been successfully processed and the order has been confirmed.

Section 6 — Prices and Payments

Prices, discounts, promotions, and product availability may change without prior notice.

The applicable price will generally be the price displayed when you submit your order.

Applicable shipping charges, taxes, duties, or other fees will be displayed during checkout when available or handled according to our applicable policies.

Payments may be processed securely through Shopify and authorized payment providers, depending on the payment method selected at checkout.

You represent that you are authorized to use the payment method provided.

Section 7 — Billing Information

You agree to provide accurate and complete billing, payment, shipping, and contact information.

We may perform reasonable payment or fraud-prevention verification before fulfilling an order.

If a transaction cannot be verified or is reasonably suspected to be unauthorized or fraudulent, the order may be reviewed, placed on hold, or canceled where permitted by applicable law.

Section 8 — Shipping and Delivery

Order processing, estimated delivery times, tracking, international shipping, customs, and other delivery matters are governed by our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed.

Delays may occur due to carriers, customs authorities, weather, high shipping volumes, or other circumstances outside our reasonable control.

Section 9 — Returns and Refunds

Returns, exchanges, cancellations, damaged products, and refunds are governed by our Return & Refund Policy.

Approved refunds will generally be returned to the original payment method used for the transaction unless otherwise required by applicable law.

Section 10 — Intellectual Property

Content owned by ToyLume, including original branding, text, graphics, website elements, logos, designs, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, or commercially exploit protected ToyLume content without authorization.

Third-party trademarks, product names, characters, logos, images, and other intellectual property remain the property of their respective owners.

Section 11 — Third-Party Services

Our Services may rely on third-party providers, including Shopify, payment processors, shipping carriers, analytics providers, fulfillment partners, and other service providers.

Your use of certain third-party services may also be subject to their applicable terms and policies.

Section 12 — Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, security, privacy practices, products, or services of independent third-party websites.

Please review the applicable terms and policies before using third-party websites or services.

Section 13 — Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, certain information may also be processed by Shopify and authorized service providers to operate, secure, and improve our ecommerce Services.

Section 14 — Reviews and Feedback

If you submit reviews, photographs, suggestions, feedback, or other content, you represent that you have the appropriate rights to provide that content.

Submitted content must not be fraudulent, unlawful, abusive, defamatory, obscene, malicious, or infringe the rights of another person.

We may moderate or remove content that violates these Terms where permitted by applicable law.

Section 15 — Errors and Inaccuracies

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to:

Product descriptions
Product specifications
Pricing
Promotions
Shipping charges
Delivery estimates
Product availability

We reserve the right to correct inaccurate information and update the Services.

If a material error affects an existing order, we will handle the situation in accordance with applicable law and our relevant policies.

Section 16 — Prohibited Uses

You may not use our Services to:

Violate applicable laws or regulations
Commit or facilitate fraud
Infringe intellectual property rights
Submit false or misleading information
Harass, threaten, abuse, or harm another person
Distribute malware or malicious code
Attempt unauthorized access to our systems
Circumvent security or fraud-prevention systems
Conduct phishing, spam, scraping, or other unauthorized automated activities
Collect personal information about others without authorization

We may restrict or terminate access where we reasonably determine that these Terms have been violated.

Section 17 — Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always operate without interruption, delay, security issues, or technical errors.

Nothing in these Terms limits statutory warranties or consumer protections that cannot legally be excluded.

Section 18 — Limitation of Liability

To the fullest extent permitted by applicable law, ToyLume and its applicable affiliates, employees, contractors, service providers, and licensors will not be responsible for indirect, incidental, special, punitive, or consequential damages resulting from use of the Services.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

Section 19 — Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ToyLume and its applicable affiliates, employees, contractors, service providers, and licensors from third-party claims arising from your material violation of these Terms, applicable laws, or the rights of another party.

Section 20 — Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue in effect.

Section 21 — Termination

We may restrict, suspend, or terminate access to the Services where permitted by applicable law, including in cases involving fraud, abuse, unlawful activity, security threats, or material violations of these Terms.

Provisions that by their nature should survive termination will continue to apply.

Section 22 — Governing Law

These Terms will be governed by the laws applicable to the jurisdiction in which ToyLume operates, subject to mandatory consumer protection laws and other rights that may apply based on the customer's location.